Social emergency and crisis services provide help by professionals in cases of social emergency or crisis. Social emergency and crisis services are used to ensure that social services and acute crisis assistance are immediately available in situations that require urgent measures.

Social emergency and crisis services provide telephone advice, guidance and on-site assistance in various sudden situations, including the following:

• family and intimate partner violence
• assisting the victim of a crime
• child welfare matters
• concern for an adult
• problems of the elderly
• sudden need for temporary accommodation
• accidents and crises.

Social emergency and crisis services are available 24-hours a day in the North Karelia region. Social emergency and crisis services employ social advisors, social workers and crisis workers. Assistance often takes place in cooperation with other authorities or actors, such as an employee of the client's municipality of residence.

Social emergency and crisis services also offer consultation and executive assistance to authorities in various sudden situations.

In non-urgent matters, the services are primarily provided by family and social services or services for the elderly in your area of residence.