When you contact the dental clinic, an oral health care professional assesses your need for care and level of urgency. Based on this assessment, you will receive advice or an appointment for a dental nurse, oral hygienist or dentist. 

You will receive an SMS reminder (in Finnish) for your reserved appointment two days in advance.

Dental clinics are open Mon–Thurs 8:00–15:00 and Fri 8:00–14:00.  
See contact information at the bottom of the page

Cancelling a reserved appointment 

If you cannot attend your appointment, cancel it as soon as possible no later than the day before the appointment. Appointments can be cancelled by phone or via the SMS service. A fee is charged for unused appointments that have not been cancelled. 

Cancelling an appointment with SMS 

You can cancel your appointment with a text message during the opening hours of the dental clinic. See contact information at the bottom of the page. 

In the message, write 

• I am cancelling my dental appointment 
• all first names and last name 
• date of birth without the final four characters of the personal identity code 
• date and time of the appointment.

The text message cannot be longer than 160 characters. If there are more characters, the message will not be delivered.  

Your appointment has been cancelled when you receive a confirmation. 

SMS service for deaf or hard of hearing clients for making appointments 

Deaf or hard of hearing clients can book or cancel appointments via SMS. The SMS appointment service is for non-urgent appointments. 

In the text message, enter your full name, date of birth, and a brief explanation of the reason for the appointment. Send the text message to +358 50 902 3539. The text message cannot be longer than 160 characters. If there are more characters, the message will not be delivered. You will receive a response on the same day. You can also make an appointment on behalf of your child.

Dental emergency clinic 

The emergency clinic is intended for all patients requiring first aid treatment. The urgency of the need for care is assessed by phone. 

Patients who are suffering from pain, swelling or an injury are treated immediately or within 24 hours of calling. The dental emergency clinic does not fix chipped teeth or repair loose fillings. 

How to contact?

• Appointments can be booked by calling the dental clinic number: Monday - Thursday 08-15, Fridays 08-14
• On weekdays after business hours, call the Medical Helpline 116 117.

On the evenings, weekends and public holidays, the dental emergency clinic at the North Karelia Central Hospital emergency clinic helps you. Appointment bookings by calling the Medical Helpline 116 117.