Accessibility of Siun sote ‑web service

Accessibility of Siun sote -web service

This accessibility statement explains how well Wellbeing services county of North Karelia – Siun sote web service comply with the Act on the Provision of Digital Services, what shortcomings there are in the accessibility of the online service and how you can give us feedback on accessibility problems.

Wellbeing services county of North Karelia – Siun sote is responsible for this online service. We want as many users as possible to be able to access our digital services. We take accessibility into account in the development of digital services.

How accessible is the online service?

This online service partly meets the A and AA level accessibility criteria required by law (WCAG criteria 2.1 and 2.2.). The online service has some shortcomings in accessibility, which are described in more detail below.

Did you notice any gaps in accessibility?

We are constantly striving to improve the accessibility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any shortcomings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to kirjaamo@siunsote.fi / via an online form.

Accessibility monitoring

The Finnish Transport and Communications Agency Traficom monitors the implementation of accessibility requirements. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Finnish Transport and Communications Agency Traficom. The website of the Finnish Transport and Communications Agency Traficom provides detailed information on how to file a complaint and how the matter will be processed.

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000

More detailed information on technical accessibility

The service is not yet fully accessible.

Content or functionalities that are not yet accessible:

Navigation

The name and state of the service’s navigation menu button (in mobile view) are not always correctly conveyed to screen readers. (WCAG 4.1.2)

The service contains several skip links that do not function correctly with a keyboard or screen reader. The view is scrolled to the target, but the keyboard focus remains on the link. (WCAG 2.4.3)

Search Functions

On some pages, dropdown menus are used to filter service and contact information. When a selection is made, the focus is moved illogically, skipping over another menu. (WCAG 3.2.2)

Perceivability

The service contains some decorative images without appropriate identification. Additionally, some informative images lack alternative text. (WCAG 1.1.1)

Content

Some texts formatted as headings are missing proper heading tags. (WCAG 1.3.1)

Some links are generically named, making it unclear where they lead. Additionally, some arrow icons in links lack alternative text. (WCAG 2.4.4 and 1.1.1)

The pages for North Karelia Central Hospital contain an inaccessible PDF guide map, which also lacks a description. (WCAG 1.1.1, 1.3.1, 1.4.3, 4.1.2)

Some parts of the service contains multiple empty line breaks causing extra noise and unnecessary navigation steps for screen reader users. (WCAG 1.3.1)

Some PDF documents in the service have semantic markup and reading order issues that do not fully correspond to the actual content. (WCAG 1.3.1 and 1.3.2)

An effort will be made to correct the shortcomings listed in this statement by 31.12.2025.

How have we tested accessibility?

The observations in this accessibility statement are based on a third-party assessment of whether the online service meets legal requirements.

The online service was published on 16.4.2025.

This statement was prepared on 18 February 2025.

The statement was last updated on 18 February 2025.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Accessibility Requirements website (in Finnish and Swedish)