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Access­ib­ility of Siun sote ‑web service

This access­ib­ility statement explains how well Wellbeing services county of North Karelia – Siun sote web service comply with the Act on the Provision of Digital Services, what short­com­ings there are in the access­ib­ility of the online service and how you can give us feedback on access­ib­ility problems.

Wellbeing services county of North Karelia – Siun sote is respons­ible for this online service. We want as many users as possible to be able to access our digital services. We take access­ib­ility into account in the devel­op­ment of digital services.

How access­ible is the online service?

This online service partly meets the A and AA level access­ib­ility criteria required by law (WCAG criteria 2.1 and 2.2.). The online service has some short­com­ings in access­ib­ility, which are described in more detail below.

Did you notice any gaps in access­ib­ility?

We are constantly striving to improve the access­ib­ility of the online service. If you observe any issues that are not described on this page, please let us know and we will do our best to fix any short­com­ings. We will respond to requests and comments as soon as possible, but no later than within two weeks.

You can contact us by sending an email to [email protected] / via an online form.

Access­ib­ility monit­oring

The Finnish Transport and Commu­nic­a­tions Agency Traficom monitors the imple­ment­a­tion of access­ib­ility require­ments. If you are not satisfied with the response you have received or you do not receive a response at all within two weeks, you can give feedback to the Finnish Transport and Commu­nic­a­tions Agency Traficom. The website of the Finnish Transport and Commu­nic­a­tions Agency Traficom provides detailed inform­a­tion on how to file a complaint and how the matter will be processed.

Finnish Transport and Commu­nic­a­tions Agency Traficom
Digital Access­ib­ility Super­vi­sion Unit
www​.webac​cess​ib​ility​.fi
[email protected]
telephone switch­board 029 534 5000

More detailed inform­a­tion on technical access­ib­ility

The service is not yet fully access­ible. 

Content or func­tion­al­ities that are not yet access­ible: 

Navig­a­tion

  • The name and state of the service’s navig­a­tion menu button (in mobile view) are not always correctly conveyed to screen readers. (WCAG 4.1.2)
  • The service contains several skip links that do not function correctly with a keyboard or screen reader. The view is scrolled to the target, but the keyboard focus remains on the link. (WCAG 2.4.3)

Search Functions

  • On some pages, dropdown menus are used to filter service and contact inform­a­tion. When a selection is made, the focus is moved illo­gic­ally, skipping over another menu. (WCAG 3.2.2)

Perceiv­ab­ility

  • The service contains some decor­ative images without appro­priate iden­ti­fic­a­tion. Addi­tion­ally, some inform­ative images lack altern­ative text. (WCAG 1.1.1)

Content

  • Some texts formatted as headings are missing proper heading tags. (WCAG 1.3.1)
  • Some links are gener­ic­ally named, making it unclear where they lead. Addi­tion­ally, some arrow icons in links lack altern­ative text. (WCAG 2.4.4 and 1.1.1)
  • The pages for North Karelia Central Hospital contain an inac­cess­ible PDF guide map, which also lacks a descrip­tion. (WCAG 1.1.1, 1.3.1, 1.4.3, 4.1.2)
  • Some parts of the service contains multiple empty line breaks causing extra noise and unne­ces­sary navig­a­tion steps for screen reader users. (WCAG 1.3.1)
  • Some PDF documents in the service have semantic markup and reading order issues that do not fully corres­pond to the actual content. (WCAG 1.3.1 and 1.3.2)

An effort will be made to correct the short­com­ings listed in this statement by 31.12.2025.

How have we tested access­ib­ility?

The obser­va­tions in this access­ib­ility statement are based on a third-party assess­ment of whether the online service meets legal require­ments.

The online service was published on 16.4.2025.

This statement was prepared on 18 February 2025.

The statement was last updated on 18 February 2025.

Act on the Provision of Digital Services (306/2019) (in Finnish and Swedish)

Access­ib­ility Require­ments website (in Finnish and Swedish)