Väkijoukko kuvakaruselli


Latest coronavirus update and instructions for clients in Siun sote area

This page contains up-to-date information about the coronavirus situation and instructions for clients and patients in North Karelia and Heinävesi.

Coronavirus situation

You can follow the coronavirus situation in all of Finland and in the operating area of Siun sote on the application of the Finnish Institute for Health and Welfare (THL): Coronamap.

If you think you might have a coronavirus infection

If you suspect that you may have been infected with coronavirus, you should start by taking an Omaolo symptom assessment online at www.omaolo.fi.

You may also call your health centre or the Medical Helpline 116117. Your situation will be assessed over the phone and you will get instructions.

Always call first before you visit a health centre or joint primary and specialised healthcare services!

Coronavirus testing

Health care professionals need to assess whether you should to be tested for coronavirus, and they will tell you all you need to know when coming to get tested.

  • You cannot come and get tested for coronavirus unless you have made an appointment or been in contact with a healthcare provider.

Tests taken through Siun sote are free of charge.

It takes 1–7 days to get your coronavirus test results, depending on the number of samples taken each day.

  • You can see your test results on Omakanta. The result can be seen as soon as the test is ready. If necessary, you will be notified by SMS or phone.
  • If the result is positive, we always call and give instructions for further treatment.

Wait for your result at home and avoid close contact with other people.

It is safe to use our services

We do our best to continue providing services as normally as possible while ensuring the safety of patients, customers and personnell.

  • Do not cancel your appointment unless you have a reason to. It's safe to visit our locations.
  • Your appointment may also be carried out by telephone or remotely.
  • Call first. Many issues can be handled directly over the phone, or you can be directed to the right place.
  • Call first if you are experiencing flu symptoms and have an appointment at a social services office, dental care, or child health clinic. Your appointment may be postponed or carried out remotely.

Instructions for visitors

We aim to prevent the spread of coronavirus at our locations. That is why we ask you to follow these practices for the time being:

  • Call beforehand about coming to visit.
  • Follow the instructions provided by the personnel regarding the meeting place and protective measures.
  • Only come for the visit if you are healthy and not having any kind of symptoms.
  • Have no more than one person accompany you to your appointment.

Protect yourself against infections and prevent their spread

We can all do our part to slow down the spread of the coronavirus. Older people and those with a chronic illness are a particular risk group for the coronavirus.

Protect yourself and others:

  • Cover your mouth and nose with a disposable tissue when coughing or sneezing. Immediately put the used tissue in the rubbish bin.
  • If you do not have a tissue, cough or sneeze into your upper arm, not into your hands.
  • Wash your hands regularly with soap and water. You can also use alcohol-based hand sanitizers.
  • Do not touch your face unless you have just washed your hands.
  • Avoid close contact and keep a distance of 1–2 metres from other people.

Face masks recommended

It is recommended that people over the age of 15 use a face mask in the North Karelia and Heinävesi area in public transport, where close contact cannot always be avoided. The recommendation does not apply to work communities and school transport.

Nationally, the use of a face mask is recommended when returning to Finland from a high-risk area and if it is necessary to leave your home during self-quarantine.

More detailed information on the recommendation and instructions for using a face mask can be found on the website of the Finnish Institute for Health and Welfare: Recommendation on the use of face masks for citizens.

If you cannot afford a face mask, you can get it from a distribution point. More information on the distribution of face masks can be found on the Siun sote website (only in Finnish).

Information about coronavirus

The national helpline 0295 535 535 and chat offer general information about coronavirus from 8:00 to 21:00 on weekdays and from 9:00 to 15:00 on Saturdays. The number does not provide health advice or guidance if you have acute symptoms requiring emergency care.

More information about coronavirus is available on the website of the Finnish Institute for Health and Welfare.

Counselling and support

Do not worry alone; talk to your loved ones. If you feel you need to talk to a professional, you may call the 24-hour social services at 013 330 9002 or intensive outpatient adult psychiatry at 013 330 2132.

Contact information (corona)

Contact information

If you suspect a coronavirus infection

Counselling and support

  • Social services emergency number 013 330 9002
  • Intensified psychiatric open care for adult psychiatry 013 330 2132
  • National Crisis Helpline 09 2525 0113 (service hours)

General information on corona

  • National Coronavirus Helpline 0295 535 535 and chat (Mon-Fri 8 am to 9 pm, Sat 9 am to 3 pm)

Omaolo linkki korona-oirearvio ENG

Complete an online medical COVID-19 symptom check-up